Refund Policy

Thank you for choosing Heritage, a digital service by Denali Digital Bilişim Limited Şirketi (“Denali Digital”, “we”, “us”). This Refund Policy explains how to cancel a subscription and how to get a refund for purchases made on this website. It is part of our Terms of Service.

1. Payments are processed by Paddle

Purchases on this website are sold and processed by Paddle.com Market Limited or one of its affiliates (“Paddle”), which is the Merchant of Record for our orders. Paddle is responsible for:

• processing your payment;
• calculating and collecting applicable taxes;
• issuing your invoice and receipt;
• billing your subscription;
• issuing approved refunds; and
• handling payment disputes and chargebacks.

Card payments appear on your bank or card statement as PADDLE.NET* followed by a short name for our business. PayPal payments appear as PAYPAL *PADDLE.NET. If you do not recognise a charge, you can look it up at paddle.net.

This policy applies together with Paddle’s Buyer Terms. Where Paddle’s terms or the law give you more rights, those rights apply.

2. Our 14-day refund

If you are not happy with a purchase on this website, you can get a full refund if you ask within 14 days of the date you were charged. This covers:

• your first subscription payment;
• every renewal payment, weekly or yearly;
• the first payment after a free trial ends; and
• one-time purchases, such as a single report.

You do not need to give a reason, and the refund applies even if you have already used the Service during those 14 days.

After 14 days, we will still refund a charge when the law requires it, and we will consider requests about duplicate charges, billing errors, a charge taken after you had cancelled, or a technical problem that stopped you from using what you paid for.

3. Cancelling your subscription

You can cancel at any time:

• in Heritage, under Settings → Manage subscription (in the web app or the mobile apps), which opens your subscription with Paddle;
• with the subscription link in your Paddle receipt email;
• at paddle.net, by looking up your order; or
• by emailing support@denalidigital.co.

Cancelling stops all future renewals. You keep access until the end of the period you have already paid for, and you will not be charged again. To avoid the next charge, cancel before the renewal date shown in your receipt. Cancelling on its own does not refund the current period; if you also want a refund, ask for one as described in section 6 within the 14 days.

Deleting the app, the web app or your account does not cancel a subscription.

4. Free trials

The Yearly plan starts with a 3-day free trial. You are not charged during the trial. If you cancel before the trial ends, you will not be charged at all. If you do not cancel, the trial turns into a paid yearly subscription ($39.99) when it ends. If you forget to cancel, that first payment is covered by our 14-day refund like any other charge.

5. Report allowance and one-time purchases

Plans include an allowance of credits, shown in the app as coins, for creating reports. Credits have no cash value and are not refunded separately. When a purchase is refunded, we may remove the credits that came with it.

6. How to request a refund

Email support@denalidigital.co, or contact Paddle at paddle.net. To help us find your purchase, please include:

• the email address you used at checkout;
• your Paddle order number, shown on your receipt;
• the date and amount of the charge; and
• the plan or product you bought.

Never send your full card number, security code or passwords. All refunds are made through Paddle to your original payment method; we never refund by bank transfer, cash or any other channel.

7. When you get your money back

We aim to answer refund requests within 2 business days. Once a refund is approved, Paddle returns it to your original payment method, including any tax you paid. How long it takes to show on your statement depends on your bank or card provider, and is usually a few business days.

8. What happens after a refund

When we refund a subscription payment, we also cancel that subscription, so you are not charged again, and your access to paid features ends. When a one-time purchase is refunded, we may remove the credits that came with it.

9. Purchases in the App Store or Google Play

This policy covers purchases made on this website. If you bought in the iOS or Android app, the purchase was made with Apple or Google, and their refund policies apply. Request those refunds from Apple or Google Play; we cannot refund them ourselves.

10. Unrecognised charges and chargebacks

If you see a charge you do not recognise, or think you were charged twice or the wrong amount, please contact us or Paddle first: we can usually fix it quickly. We may decline refund requests that are fraudulent or part of a pattern of abuse, such as repeatedly buying and refunding the same plan.

11. Your legal rights

Depending on where you live, consumer law may give you further rights, such as a 14-day right of withdrawal in the European Union, the United Kingdom or Türkiye. Nothing in this policy limits any right that cannot be excluded by law.

12. Changes to this policy

We may update this Refund Policy. We will publish the new version here with a new date. A change never reduces the refund rights that applied to a purchase when you made it.

13. Contact

For help with a purchase, a cancellation or a refund:

For payment, invoice and subscription questions you can also contact Paddle at paddle.net.